Staff motivation and performance review: report on action learning project prepared for Health Service Management Development Programme.
|dc.contributor.author||Eastern Health Board|
|dc.identifier.citation||Eastern Health Board. 1992. Staff motivation and performance review: report on action learning project prepared for Health Service Management Development Programme. Dublin: Eastern Health Board.||en|
|dc.description||Performance assessment and the measurement of the quality of service delivery have been associated in the public mind with innovative companies in the private sector, We are now in an environment where quality and customer service are becoming central to the success of any business, especially service industries. This includes the health and welfare services. The image of public' sector organisations such as health boards is often one of a large centralised bureaucracy, governed by multiple regulations where change is difficult to effect and where staff motivation, in the absence of monetary or other incentives, can be problematic. I am delighted that this project, linking staff motivation with voluntary performance assessment, has dispelled these myths, In the project, piloted in three different work locations, the group have established that irrespective of the type of service its quality can be measured and motivation of staff can be improved, leading to a significant improvement in service delivery. The basic premise of the project is that each employee of the health board should be able to answer three questions: what am I supposed to do? how am I doing? and what do I have to do to improve?||en|
|dc.publisher||Eastern Health Board||en|
|dc.rights||Eastern Health Board||en|
|dc.title||Staff motivation and performance review: report on action learning project prepared for Health Service Management Development Programme.||en|