A Guide to Digitising Access to Resources via an RPA Powered Chatbot: A Case Study
| dc.contributor.author | Duffy, John | |
| dc.contributor.author | Halliday, Niall | |
| dc.contributor.author | Halton, Linda | |
| dc.contributor.author | O'Neill, Lise-Ann | |
| dc.date.accessioned | 2022-06-21T11:06:48Z | |
| dc.date.available | 2022-06-21T11:06:48Z | |
| dc.date.issued | 2022-06 | |
| dc.identifier.uri | http://hdl.handle.net/10147/632826 | |
| dc.description | This is a guide to digitising access to information through the use of a robotic process automation (RPA) enabled chatbot. It is informed by the experience of developing a prototype system to digitise the physical activity content of the MECC Lifestyle Behaviour Services and Resources Booklet created by HSE Health and Wellbeing (Community Healthcare Organisation Dublin North City and County) and the creation of a chatbot that can seek out particular information that a user may be seeking out. This guide has been developed to aid others who may embark on a similar project in the future. Within this report we describe the key steps taken in completing this project, from the planning stages (incorporating the drafting and narrowing of the scope and requirements) through to the delivery of a minimal viable prototype. We outline how the information in the aforementioned booklet is currently stored, gathered, and disseminated along with the challenges that this creates (chapter 1). The steps taken to repurpose this information to create a database is provided in chapter 2. This includes a description of how data was cleaned, data features were selected and how it was transformed to enable it to sit onto the content management system used by the HSE Digital Communication Team. An iterative approach was taken throughout the project. In chapter 3 an overview of this process is provided, with the necessary technical stages in the prototype chatbots delivery laid out for others to learn from. The software company UiPath, the HSE Digital Communications Team and the HSE Robotic Process Automation Centre of Excellence all collaborated with the Project Team during the development phase. Other key stakeholders who aided the user acceptance testing of the prototype chatbot were also engaged, which is also described in chapter 3. Through our engagement with these groups and organisations, we outline the steps needed to successfully undertake a similar project to develop an RPA powered chatbot and provide suggestions on how to future proof this work. | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | Health Service Executive | en_US |
| dc.subject | LIBRARY AND INFORMATION SERVICES | en_US |
| dc.subject | INFORMATION TECHNOLOGY | en_US |
| dc.subject | ELECTRONIC COMMUNICATION | en_US |
| dc.subject | PHYSICAL ACITIVITY | en_US |
| dc.subject | COMMUNITY HEALTH PROJECTS | en_US |
| dc.title | A Guide to Digitising Access to Resources via an RPA Powered Chatbot: A Case Study | en_US |
| dc.type | Report | en_US |
| refterms.dateFOA | 2022-06-21T11:06:49Z |
